Click on the section header below to view service description and example clients.
Attitude/Opinion Surveys (citizen, customers, departmental, employees)
Service Description - Identify core issues through stakeholder involvement to ensure representative survey items
- Ensure demographically representative sample of respondents
- Design and deploy survey using multiple modes (e.g. interviews, mail, online)
- Analyze and report on data
- Work with client to develop action plans to address identified issues
Example Clients* - City of Wilmington
- Durham County
- Town of Cary
- Town of Chapel Hill
- Town of Wake Forest
- Town of Zebulon
Board-Manager and Staff Retreats
Service Description - Customize design of retreats to meet goals of client, nothing "off the shelf"
- Use multiple models of delivery to fully engage participants using adult learning principles
- Facilitate challenging topics to result in productive outcomes
- Facilitate action plan for next steps following the retreat
Example Clients* - City of Laurinburg
- Office of State Personnel
- Pender County
- RDU Airport Authority
- Town of Apex
- Town of Cary
Community Oriented/Geographic Policing Consultation
Service Description - Offer a comprehensive evaluation of Community Oriented / Problem Oriented Policing programs
- Provide training on key concepts
- Facilitate stakeholder involvement in evaluation
- Facilitate strategies to capitalize on opportunities and address gaps identified in analyses
- Develop measurement metrics to evaluate implementation of initiatives
Example Clients* - City of Brevard
- City of Wilmington
- Town of Chapel Hill
Executive Coaching
Service Description - Develop tailored coaching process to the individual and the organization
- Work not only with individuals but with the organizational system
- Provide multi-method feedback including 360 feedback variety of psychometric instruments such as the EQ-i® and Human Patterns, and individual interviews with key stakeholders
- Facilitated jointly designed professional development plans
- Provide periodic follow-up and evaluation
Example Clients* - City of Greensboro
- City of Wilmington
- Town of Cary
- Town of Chapel Hill
- Wake County, Department of Human Services
Executive Recruitment, Screening and Selection
Service Description - Provide thorough and accurate information about candidates for the position
- Inform clients about most valid and successful techniques
- Develop job sample tests that provide first-hand information about essential executive skills, such as writing, planning, conflict resolution, managing the media, public speaking, team facilitation and problem solving
- Integrate and enhance assessments with the Emotional Quotient Inventory (EQi), validated for selection, which measures emotional intelligence, a key factor in leader success
- Offer tailored approaches for diverse positions such as executive directors, chief operating officers, local government managers, attorneys, public safety (police, fire) chiefs, hr directors, engineers, human service directors, transit directors
- Offer targeted recruitment via online sources and professional organizationswhen desired
- Provide thorough and objective screening of candidates
- Provide employers with detailed profiles of finalists and tailor finalist interview questions for finalists based on an in-depth profile of their strengths and weaknesses
Example Clients* - The Chordoma Foundation
- Easter Seals of NC (now Easter Seals/UCP)
- Disability Rights, NC
- City of Brevard
- Town of Cary
- Cumberland County
- Town of Garner
- City of Greensboro
Background Investigations
Service Description - Thorough vetting of final candidates to ensure qualifications and character
- Work history and character reference interviews
- Criminal, driver's and credit history checks
- Ensuring in-state and out-of-state law enforcement manager candidates meet all hiring requirements of State POST/NC Criminal Justice Education and Training Standards Commission including psychological, medical, drug and other required tests
- Social networking audits on candidates
- Media searches - mentions of candidate in online sources
Emotional Intelligence Assessment, Coaching and Training
Service Description - Selection of executives and employees: Individual assessment of job jpplicants and a written analysis of each candidate's likelihood of success in the position based on his/her emotional intelligence profile
- Individual and group profiles: Individual assessments of current employees, group EI analysis and interpretation based on EI assessments of group members
- 360 EI and leadership assessment: Suggested for current or future managers, directors, principals, and police and fire chiefs. Assesses the manager from individual perspective, as well as manager, peers, direct reports, and others
- Training and coaching to improve job performance: Individual coaching of employees and managers and group training or professional development sessions for team members
- Promotianal systems: Individual assessment of candidates using the EQ-i 2.0 combined with other techniques from an assessment center will yield the best candidate for the job who is a great fit for the organization
- Train groups on concepts of emotional intelligence and value to individuals and organizations
- Offer emotional intelligence assessment using multiple inventories and systems
- Provide coaching and feedback to individuals and groups on strengths and areas for development
- Facilitate development of action plans for areas of improvement
- Building high-performance work teams using emotional intelligence
Example Clients* - City of Laurinburg
- College of Engineering, Development Staff, NCSU
- NC International Personnel Management Association
- Town of Holly Springs
- Virginia Society of Human Resource Management
Leadership Development
Service Description - Teach, develop and assess applied skills in areas such as conflict resolution, performance management and measurement, interpersonal skills, group process, problem solving (not an inclusive list)
- Ensure transfer of training through on the job assessment challenge, support and application of methods
- Utilize adult learning approaches to facilitate engagement and retention
Example Clients* - Easter Seals of NC (now Easter Seals/UCP)
- Hospice of Wake County
- Office of State Personnel, Personnel Development Center
- NC Department of Wildlife
- Small Business Technology Corporation of NC
Performance Management System Assessment and Design
Service Description - Teach principles of effective performance management and system design
- Evaluate existing systems using multiple means (focus groups, interviews, surveys)
- Identify, design and implement enhancements
- Pilot test and deploy new systems
Example Clients* - City of Wilmington
- Disability Rights, NC
- Lulu.Com
- Small Business Technology Corporation
- YWCA of Wake County
Promotional Assessment
Service Description - Creative assessment center design with job analysis based exercises
- Use of focus groups to identify agency and community culture
- Incorporating manager/supervisor input as part of assessment process
- Delivery of candidate feedback and design of professional development plans
- Behaviorally based rating systems
- Highly trained, objective subject matter experts as assessors
- Exceptional record – legal defensibility
- Integrated with emotional intelligence using EQ-i
Example Clients* - City of Wilson
- NC State University
- UNC-Chapel Hill
- Town of Chapel Hill
- Wake Forest University
Strategic Planning Using a Results Based Management Program
Service Description - Develop a comprehensive "results based management program" which includes:
- Facilitation of a SWOT (Strengths, Weaknesses, Opportunities and Threats) analyses – variety of methods to include stakeholders and organizational members
- Facilitation of mission, vision and values development
- Facilitation of outcome based goals (especially appropriate for non-profit and public organizations)
- Development of ongoing management systems
- Creation of measurement-driven systems
- Incorporates team based involvement
- Allows for rapid development without sacrificing teamwork and depth
Example Clients* - Department of Environmental Health and Public Safety, NCSU
- Guilford County, Department of Training and Employment Services
- RDU Airport Authority
- Town of Wake Forest
Law Enforcement Agency Audits
Service Description - Assessing troubled organizations via policy review and employee focus groups
- Design of employee/management development programs
- Policy and SOP recommendations
- Assessment of agency training to ensure compliance with State POST/NC Criminal Justice Education and Training Standards Commission administrative rules
Hiring Emotionally Intelligent Law Enforcement Officers
Service Description - Focus group assessment of agency and community culture
- Design structured interviews and role plays to assess candidate capabilities and emotional intelligence
- Administer EQ-i® testing on candidates
- Design of computer based scoring systems
- Emotional intelligence based systems have reduced turnover and led to fewer citizen complaints and employee disciplinary actions
- Hiring officers who are a good fit for the community
- Design validated knowledge assessment tests
EQ-i 2.0 Certification Training
Service Description - Upon successful completion of the training you will be a certified user of the EQi and can order assessments, interpret and use them in a variety of work applications. The training includes the EQi 2.0 and the EQi 2.0 360 version.
- All participants receive four hours of online training and two full days on classroom instruction.
- Each participant takes the EQ-i and receives personal feedback.
- All students receive a course manual and access to the EQ-i 2.0 online manual.
- Participants receive a copy of The EQ Edge by Steven J. Stein and Howard E. Book
- Students must successfully pass a Certification Assessment at the end of the course.
- The next certification course will be offered by Dr. Kanoy and Dr. Lee on February 8-9, 2012 in Washington, DC. More info...
*Individual Names are omitted for privacy. All organizations are located in North Carolina unless otherwise noted. References are available on request.